Ordering, Returns & SJC Policies

Yes, we have various shipping options to choose from.  See the chart below for pricing:

What are the shipping charges to Hawaii or Alaska?

See the chart below for pricing. Items typically arrive in 5-7 business days. Contact Us for shipping options and pricing if you are interested in expedited shipping.

We offer both standard and express shipping for orders to Canada. Orders shipped via the US Postal Service and typically arrive within 3-6 business days. Orders utilizing express shipping typically arrive within 2-3 business days. SJC is not responsible for import charges, duties, taxes or tariffs for international orders.

How do I contact you if I have a question or need further assistance?

Feel free to contact us by clicking on this Contact Us link or by clicking the Email SJC link located at the top of any page on our website. You may reach us by telephone during our regular business hours at (480) 905-9300.

RETURNS & EXCHANGES

How do I return or exchange my items?

Our goal is for you to be 100% satisfied with your purchase and your experience with our company. If for any reason you are not, items may be exchanged or returned for a full refund, less shipping charges, within 14 days (read our return policy for sale items below). A Return Authorization number (RA #) may be requested within 14 days of delivery by completing our RA Request Form. Items must be in brand new condition and not have been worn, soiled, washed or altered, are free of any odors (smoke, perfume, etc.) and must have all original tags still attached. Items returned in anything other than brand new condition may be returned at customer’s expense.  Returned items that are excessively wrinkled due to poor packaging may result in a 10% restocking fee.

What is the return policy for sale items and which items cannot be returned?

Sale items purchased online may be exchanged or returned for store credit within 14 days of delivery if in brand new condition, as detailed above. Gift cards, watches, jewelry, underwear, under garments, swim wear and special order items are final sale and cannot be returned.

What if I receive a damaged item?

We inspect all items prior to shipment, but in the event an item that is damaged or defective arrives, you must notify us within two days of receipt to be eligible for a return. Otherwise, damaged items may only be returned at our discretion upon inspection of the damage. 

Can I return shoes?

Shoes can be returned provided they are brand new and include the original box and all packing materials. Shoes that have been scuffed, bent or damaged in any way are not eligible for return. Please take extreme care when trying on shoes once you receive them. We recommend trying shoes on carpet and for a very limited time to avoid wear until you decide to keep them. Be sure to inspect the shoes thoroughly for any scuffs or damage before requesting an RA #. 

How do I get a Return Authorization number (RA #) for an exchange or return?

Click here to request a Return Authorization number (RA #). List only the item(s) you are returning. Specify if you are requesting an exchange for another size or item, or if you prefer a credit. If you are exchanging an item, indicate which method of payment you wish to charge any additional monies due, including pricing differences and shipping & handling charges.

What should I do once a Return Authorization number has been emailed to me?

An RA # will be emailed to you within two business days of your request. Write this RA #, along with your name and other information, on the Exchange & Return Form that was included with your order. The Exchange & Return Form, which includes a mailing label with our address, must be completed and included in the package with the items being exchanged or returned. The item(s) should be carefully packaged to avoid damage and excessive wrinkling (returned items that are excessively wrinkled due to poor packaging may result in a 10% restocking fee). The RA # must be clearly written in the appropriate line of the mailing label. Returned items must be received by us no later than seven business days after the issuance date of the RA #, which is the date the email containing the RA # was sent, otherwise the items may incur a 15% restocking fee or be returned at the customer’s expense.

Credit will be issued to the original method of payment used when placing the order and may take up to 10 business days to appear on your account from when we received the item(s).

Are shipping charges refundable?

PRIVACY POLICY

Scottsdale Jean Company (also referred to as ‘SJC’) is committed to respecting the privacy rights of our customers and visitors to our website. We take this matter very seriously and have instituted strict policies and procedures to ensure your privacy rights and safety are protected. The following outlines SJC's privacy policy and details the steps we have taken to safeguard and protect your privacy, while providing you with an enjoyable and rewarding online experience. By visiting our website, you are agreeing to the policies detailed below.

How does SJC protect my information?

Scottsdale Jean Company implements a stringent set of security measures to maintain the safety of your personal information. Your personal information is stored on secured networks and is only accessible by a limited number of people who are required to keep the information confidential.

What if I communicate with SJC electronically?

You are communicating with us electronically when you send an email to SJC, either directly or via our website. When you send an email to SJC, you consent to receive communications electronically in response. Please note that this does not constitute opting-in to our email or mailing lists, unless you have specifically requested so. SJC may communicate with you by email or by updating or posting notices on our website. You agree that all agreements, notices, disclosures and other communications that SJC provides to you electronically satisfy any legal requirement that such communication be in writing. All communications with SJC become the property of SJC.

What information does SJC collect?

In order to serve you most efficiently, SJC collects and stores personal information when you: (a) register to create an account; (b) sign up to be notified of news, special deals and exclusive offers; (c) enter a contest or promotion on our site.

An account is created if you choose to register with SJC, whether or not you make a purchase. When creating an account, you will be asked for your first and last name, address, telephone number, email address and perhaps some other similar information. If you are making a purchase, we will also ask for your billing address, shipping address, and credit card information.

Will my credit card and other sensitive information be stored?

We do not store credit card numbers. Name, address, telephone, email address and purchase history will be stored on our secure server.  Access is limited to a select number of authorized individuals who are required to keep the information confidential.

Does SJC disclose the information we collect to outside parties?

We do not provide or otherwise disclose your personal information to outside parties. On occasion, we may render the services of an outside company to market or communicate on our behalf.  Any such affiliated companies are required to have in place an agreement that ensures the same strict safeguards we employ will be enforced to keep your information confidential and secure. SJC may also occasionally send promotional offers to selected groups of SJC customers on behalf of other businesses. When SJC does this, we do not give that business your name or address. If you do not want to receive such offers, you may unsubscribe by clicking the 'Unsubscribe' link at the bottom of any email communication.

Information may be released in situations we believe are appropriate to comply with the law or to protect the rights, safety and property of others.  Non-personally identifiable information may be provided to other parties for statistical, marketing, advertising, or other uses. Except as provided above, as required by law, or in the event of a merger, consolidation, or sale of all or substantially all of SJC’s assets, we will not sell or otherwise share any of your purchase information with any third party without notifying you that information might go to third parties. You will have an opportunity to choose not to share such information. 

Does SJC use ‘cookies’?

Yes we do. Cookies do not capture your individual email address or any private information about you. A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. The cookie holds information a website may need to personalize your experience and to gather website statistical data, such as which pages are visited, the internet provider's domain name and which countries our visitors come from. They are also used for such things as the storage of items in your shopping cart between visits. Cookies help us to understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can continue to improve our website and your online experience in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except in helping us conduct and improve our business.

To browse without cookies, you browser can be configured to reject all cookies or to notify you when a cookie is set. Each browser operates differently, so check the ‘Help’ menu of your browser to learn more about changing your cookie preferences. You can still access most of the features of our website even without accepting a cookie.

How do I opt-out of receiving email communications from SJC?

We may occasionally use your email address to notify you about new items, services or promotions, important functionality changes to our website or other information we think you will find valuable. If you prefer not receive this information, simply click on the ‘Unsubscribe’ link that appears at the bottom of any email and follow the simple instructions to have your email address removed.

Third party links

We may occasionally display third party links on our website if we feel the content is of relevance to our visitors.  While we strive to maintain the strictest of standards, these linked sites have separate and independent privacy policies. SJC has no responsibility or liability for the content and activities of these linked sites. If ever you feel the content or messages displayed by a linked site is inappropriate, or if the link fails to function properly, please contact us immediately to alert us of such an issue.

Trademarks

Scottsdale Jean Company graphics, logos, photos, page headers, scripts and service names are trademarks or registered trademarks in the U.S. and/or other countries. SJC's trademarks may not be used in connection with any product or service that is not SJC's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits SJC. All other trademarks not owned by SJC that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SJC.

Your consent

You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your agreement to SJC’s privacy policy. SJC reserves the right to modify the terms of service, including this privacy policy, at any time, without advanced notice. Changes to this policy will be displayed on this page so that you are always aware of what information we collect, how it is used, and under what circumstances we disclose it.

You accept these conditions by visiting or shopping on our website. Please read them carefully.

DISCLAIMERS, WARRANTIES AND CHANGES TO OUR POLICIES:

Item display, descriptions, photos and pricing

All prices, descriptions and photos posted on this website are as accurate as possible, but on occasion an item may be priced, described or displayed incorrectly. We reserve the right to refuse the sale of items at the incorrectly posted price, description or display. If any product sold by SJC is not as described, your sole remedy is to return such product in brand new condition, as detailed in our Returns & Exchanges section. 

Site policies, modification, and severability

Please review our other policies posted on this site which govern your visit and use of SJC’s website. We reserve the right to make changes to our website, items, pricing, descriptions, policies, or anything else we deem necessary or proper, at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Disclaimer of warranties and limitation of liability

This site and all information, content, materials, products and services included on or otherwise made available to you through this site are provided by SJC on an "as is" and "as available" basis, unless otherwise specified in writing. SJC makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, SJC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. SJC does not warrant that this site; information, content, materials, products or services included on or otherwise made available to you through this site; their servers; or email sent from SJC are free of viruses or other harmful components. SJC will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Applicable law

By visiting our website, you agree that the laws of the state of Arizona, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and SJC.

Risk of loss

All items purchased from SJC are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.