Our goal is for you to be 100% satisfied with your Scottsdale Jean Company experience and we offer a 100% satisfaction guarantee on all purchases. Please read below for more information.
PAYMENTS, ORDERING &
SHIPPING
Which payment methods do you accept?
Accepted payment methods are PayPal, Visa, MasterCard,
American Express, Discover and Scottsdale Jean Company Gift Cards. Your credit
card or PayPal account will be charged in full at the time your order is
placed.
What countries do you ship to?
Orders
may be shipped to addresses within the United
States, Canada and many other international destinations. If your country is not listed on the checkout page of our website, please Contact Usso that we may add it and provide the shipping rate, if different than the rates listed below. SJC is not responsible for import duties, taxes or tariffs for international orders.
Do you offer free shipping?
Ground
shipping is free for all orders over $100 shipping to the continental United States and Canadian orders over $500. Orders less than $100 or those shipping to Canada (less than $500),
Alaska, Hawaii, other locations outside of the continental U.S. and gift cards orders are not eligible for the free
shipping promotion.
Can I purchase an item online and pick it up at the store?
Items can be purchased online and picked up at either of our locations. When choosing a shipping method during checkout, simply check the In-store pickup option and no shipping fees will be charged. Please specify in the comments section if you will be picking up at our Scottsdale or Peoria location. We will contact you by phone or email to let you know when the item will be available for pickup. A printed copy of the order confirmation you receive via email along with a valid state issued photo ID must be presented at pickup to verify identity and prevent fraud.
Do you collect sales tax?
Sales
tax will only be charged only if your order is being shipped to an Arizona address or picked up in-store. Sales tax may show as being
charged until your shipping address has been entered during checkout, at which point it will be removed if the
address is outside of Arizona.
What if I'm shipping my order to an address other than my billing address or to an international address?
In order to provide top level security for our customers, we verify all non-billing addresses, international addresses and gift card orders prior to shipment, unless you have shopped with us previously. If we are unable to successfully verify the shipping address, we will require credit card and/or address
verification prior to the order being shipped. This is a simple process and instructions will be included in the confirmation email you will receive
immediately after placing your order. Failure to supply the requested information within three days will result in the order being cancelled. Someone may need to be present to sign at delivery unless arrangements have been made with us prior to shipment of your order.
How
quickly will my order be
shipped?
Most orders placed prior to 2pm MST will be shipped the same day. Orders placed after 2pm MST on Friday, or anytime Saturday or Sunday, will be shipped the following Monday. An email containing the detailed tracking information will be sent once your order has
been processed.
How long should it take for my order to
arrive?
Packages
shipped utilizing FedEx Ground (our standard shipping method) or UPS Ground (available upon request) typically arrive within 2-5 business
days.
Canadian orders are shipped via the US Postal Service and typically arrive
within 4-7 business days. Canadian orders utilizing express shipping
typically arrive within 2-4 business days. International orders typically arrive in 6-10 business days. The shipping times quoted herein are estimates and actual shipping times may vary. An adult may need to be present to sign at delivery unless arrangements have been made with us prior to shipment of your order.
What if an item is not available to
be shipped immediately?
On
rare occasions an item listed on our website may not be available to ship
immediately. If so, we will contact you via email or telephone to inform you of
any delays or cancellations.
Can I make
changes to my order after
it has been placed?
We
will do our best to accommodate any changes to your order prior to shipment.
Contact us immediately at (480) 905-9300 during our regular business hours if
you wish to modify an order prior to shipment. You may use the Contact Us button to send
a message outside of our regular business hours.
How much will it cost to ship my order if it's less than $100?
There is a $8.00
shipping fee for ground shipping on orders under $100. If you're interested in expedited shipping, see the below
chart for options and pricing.
Do you offer expedited
shipping so I can receive my order faster?
Yes,
we have various shipping options to choose from.See the chart below for
pricing:
Order Total
Ground
2nd Business Day
Next Business Day
Less than $100
$8.00
$18.00
$45.00
$100 +
* FREE *
$18.00
$45.0
What are the shipping charges to Hawaii or Alaska?
See the chart below for pricing. Items typically arrive in 5-7 business days. Contact Us for shipping
options and pricing if you are interested in expedited shipping.
ORDER TOTAL
HAWAII & ALASKA
All orders
$22.00
What are are the shipping charges to Canada?
We
offer both ground and express shipping for orders to Canada. Orders shipped via the US Postal Service and typically arrive within 4-7 business days. Orders
utilizing express shipping typically arrive within 2-3 business days. Shipping times to other countries vary by
country and orders will typically arrive within 7-10 business days. Contact
Us for rates and estimated delivery times or for questions regarding international shipping. SJC is not
responsible for import charges, duties, taxes or
tariffs for international orders.
The rates below apply to orders shipping to Asia, Europe, South America and many other international destinations. Contact Us if you country does not appear on the checkout page when placing an order.
How do I contact you if I have a
question or need further assistance?
Feel
free to contact us by clicking on this Contact Us link or by clicking the Email SJC link located at the top of any page on our website.You may reach us by telephone during
our regular business hours at (480) 905-9300.
RETURNS &
EXCHANGES
How do I return or exchange my items?
Our goal is for you to be 100% satisfied with your purchase and your experience with our company. If for any reason you are not, items may be exchanged or returned for a full refund within 14 days (read our return policy for sale items below). A Return
Authorization number (RA #) may be requested within 14 days of
delivery by completing our RA Request Form. Items must be in brand new condition and not have been worn, soiled,
washed or altered, are free of any odors (smoke, perfume, etc.) and must have all original tags still attached.Items
returned in
anything other than brand new condition may be returned at customer’s expense. Returned items that are excessively
wrinkled due to poor packaging may result in a 10% restocking fee.
Orders shipped to an Arizona address or picked up at either of our stores will qualify for a store credit only, less shipping and handling charges, and not a refund to the original method of payment used for the order. Store credits may be used for future purchases on our website or at either Scottsdale Jean Company location.
What is the return policy for sale items and which items cannot be returned?
Sale items purchased online may be exchanged or returned for store credit within 14 days of delivery if in brand new condition, as detailed above. Watches, jewelry, underwear, under garments, swim wear and special order items are final sale and cannot be returned.
What if I receive a damaged
item?
We
inspect all items prior to shipment, but in the event an item that is damaged or defective arrives, you must notify
us within two days of
receipt to be eligible for a return. Otherwise, damaged items may only be
returned at our discretion upon inspection of the damage.
Can I return shoes?
Shoes
can be returned provided they are brand new and include the
original box and all packing materials. Shoes that have been scuffed, bent or
damaged in any way are not eligible for return. Please take extreme care when
trying on shoes once you receive them. We recommend trying shoes on carpet and
for a very limited time to avoid wear until you decide to keep them. Be sure to
inspect the shoes thoroughly for any scuffs or damage before requesting an RA
#.
How do I get a
Return Authorization number (RA #) for an exchange or return?
Click hereto
request a Return Authorization number (RA #). List only the item(s) you are
returning. Specify if you are requesting an
exchange for another size or item, or if you prefer a credit. If you are
exchanging an item, indicate which method of payment you wish to charge any
additional monies due, including pricing differences and shipping &
handling charges, if applicable.
What should I do once a
Return Authorization number has been emailed to me?
An RA # will be emailed to you
within two business days of your request. Write this RA #, along
with your name and other information, on the Exchange &
Return Form that was included with your order. The Exchange & Return
Form, which includes a mailing label with our address, must be completed and
included in the package with the items being exchanged or returned. The item(s)
should be carefully packaged to avoid damage and excessive wrinkling (returned items that are excessively
wrinkled due to poor packaging may result in a 10% restocking fee). The
RA # must be clearly written in the appropriate line of the mailing label.Returned items must be received by us no later than
seven business days after the issuance date of the RA #, which is the date the email
containing the RA # was sent, otherwise the items may incur a 15% restocking fee or be returned at the customer’s
expense.
Where do I send my exchange or return?
You should use the pre-addressed label that is included with each order. If this label is not accessible, send the exchange / return to:
Scottsdale Jean Company14747 N. Northsight Blvd. #106Scottsdale, AZ
85260ATTN: Returns - (Your RA #
here)
We
strongly suggest that the item(s) be shipped via FedEx, UPS, USPS
(with delivery confirmation) or another method in which the package can be tracked to
ensure delivery. Insurance is recommended.
How long will it take for a credit to be issued if I am returning my
item(s)?
Credit will be issued to the original method of payment used when
placing the order and may take up to 10 business days to appear on your account from when we received the
item(s).
Are shipping charges refundable?
Shipping charges are not refundable. If multiple items were ordered and the item(s) being returned cause the total purchase to fall below $100, then a shipping fee of $8.00 will be deducted from the refund amount. If all items are returned and the order was shipped using a free shipping offer, we reserve the right to deduct a shipping fee of $5.95 from the refund amount.
PRIVACY POLICY
Scottsdale Jean Company (also
referred to as ‘SJC’) is committed to respecting the privacy rights of our
customers and visitors to our website. We take this matter very seriously and
have instituted strict policies and procedures to ensure your privacy rights
and safety are protected. The following outlines SJC's privacy policy and
details the steps we have taken to safeguard and protect your privacy, while
providing you with an enjoyable and rewarding online experience. By visiting
our website, you are agreeing to the policies detailed below.
How
does SJC protect my information?
Scottsdale
Jean Company implements a stringent set of security measures to maintain the
safety of your personal information. Your personal information is stored on
secured networks and is only accessible by a limited number of people who are
required to keep the information confidential.
What if I communicate with SJC
electronically?
You are communicating with us
electronically when you send an email to SJC, either directly or via our
website. When you send an email to SJC, you consent to receive communications
electronically in response. Please note that this does not constitute opting-in
to our email or mailing lists, unless you have specifically requested so. SJC
may communicate with you by email or by updating or posting notices on our
website. You agree that all agreements, notices, disclosures and other
communications that SJC provides to you electronically satisfy any legal
requirement that such communication be in writing. All communications with SJC
become the property of SJC.
What information does SJC collect?
In order to serve you most
efficiently, SJC collects and stores personal information when you: (a) register to create an account; (b) sign up to be notified of news,
special deals and exclusive offers; (c) enter a contest or promotion on
our site.
An account is created if you choose
to register with SJC, whether or not you make a purchase. When creating an
account, you will be asked for your first and last name, address, telephone
number, email address and perhaps some other similar information. If you are
making a purchase, we will also ask for your billing address, shipping address,
and credit card information.
Will
my credit card and other sensitive information be stored?
We
do not store credit card numbers. Name, address, telephone, email address and
purchase history will be stored on our secure server.Access is limited to a select number of
authorized individuals who are required to keep the information confidential.
Does
SJC disclose the information we collect to outside parties?
We
do not provide or otherwise disclose your personal information to outside
parties. On occasion, we may render the services of an outside company to
market or communicate on our behalf.Any
such affiliated companies are required to have in place an agreement that
ensures the same strict safeguards we employ will be enforced to keep your
information confidential and secure. SJC may also occasionally send promotional
offers to selected groups of SJC customers on behalf of other businesses. When
SJC does this, we do not give that business your name or address. If you do not
want to receive such offers, you may unsubscribe by clicking the 'Unsubscribe'
link at the bottom of any email communication.
Information
may be released in situations we believe are appropriate to comply with the law
or to protect the rights, safety and property of others.Non-personally identifiable information may
be provided to other parties for statistical, marketing, advertising, or other
uses. Except as provided above, as required by law, or in the event of a
merger, consolidation, or sale of all or substantially all of SJC’s assets, we
will not sell or otherwise share any of your purchase information with any
third party without notifying you that information might go to third parties.
You will have an opportunity to choose not to share such information.
Does
SJC use ‘cookies’?
Yes we do. Cookies do not capture
your individual email address or any private information about you. A cookie is
a small piece of information sent by a website that is saved on your hard disk
by your computer's browser. The cookie holds information a website may need to
personalize your experience and to gather website statistical data, such as
which pages are visited, the internet provider's domain name and which countries
our visitors come from. They are also used for such things as the storage of
items in your shopping cart between visits. Cookies help us to understand your
preferences based on previous or current site activity, which enables us to
provide you with improved services. We also use cookies to help us compile
aggregate data about site traffic and site interaction so that we can continue
to improve our website and your online experience in the future.
We
may contract with third-party service providers to assist us in better
understanding our site visitors. These service providers are not permitted to
use the information collected on our behalf except in helping us conduct and
improve our business.
To browse without cookies, you
browser can be configured to reject all cookies or to notify you when a cookie
is set. Each browser operates differently, so check the ‘Help’ menu of your
browser to learn more about changing your cookie preferences. You can still
access most of the features of our website even without accepting a cookie.
How
do I opt-out of receiving email communications from SJC?
We
may occasionally use your email address to notify you about new items, services
or promotions, important functionality changes to our website or other
information we think you will find valuable. If you prefer not receive this
information, simply click on the ‘Unsubscribe’ link that appears at the bottom
of any email and follow the simple instructions to have your email address
removed.
Third
party links
We
may occasionally display third party links on our website if we feel the
content is of relevance to our visitors.While we strive to maintain the strictest of standards, these linked
sites have separate and independent privacy policies. SJC has no responsibility
or liability for the content and activities of these linked sites. If ever you
feel the content or messages displayed by a linked site is inappropriate, or if
the link fails to function properly, please contact us immediately to alert us
of such an issue.
Trademarks
Scottsdale
Jean Company graphics, logos, photos, page headers, scripts and service names
are trademarks or registered trademarks in the U.S. and/or other countries. SJC's
trademarks may not be used in connection with any product or service that is
not SJC's, in any manner that is likely to cause confusion among customers or
in any manner that disparages or discredits SJC. All other trademarks not owned
by SJC that appear on this site are the property of their respective owners,
who may or may not be affiliated with, connected to, or sponsored by SJC.
Your consent
You
acknowledge that this privacy policy is part of the terms of service and you
agree that using this site signifies your agreement to SJC’s privacy policy.
SJC reserves the right to modify the terms of service, including this privacy
policy, at any time, without advanced notice. Changes to this policy will be
displayed on this page so that you are always aware of what information we
collect, how it is used, and under what circumstances we disclose it.
You accept these
conditions by visiting or shopping on our website. Please read them carefully.
DISCLAIMERS, WARRANTIES AND CHANGES TO OUR POLICIES:
Item display, descriptions, photos and pricing
All prices, descriptions and photos
posted on this website are as accurate as possible, but on occasion an item may
be priced, described or displayed incorrectly. We reserve the right to
refuse the sale of items at the incorrectly posted price, description or
display. If any product sold by SJC is not as
described, your sole remedy is to return such product in brand new condition,
as detailed in our Returns & Exchanges section.
Site policies, modification, and severability
Please review our other policies posted on this site which govern your visit and
use of SJC’s website. We reserve the right to make changes to our website,
items, pricing, descriptions, policies, or anything else we deem necessary or
proper, at any time. If any of these conditions shall be deemed invalid, void,
or for any reason unenforceable, that condition shall be deemed severable and
shall not affect the validity and enforceability of any remaining condition.
Disclaimer of warranties and limitation of liability
This
site and all information, content, materials, products and services included on
or otherwise made available to you through this site are provided by SJC on an
"as is" and "as available" basis, unless otherwise
specified in writing. SJC makes no representations or warranties of any kind,
express or implied, as to the operation of this site or the information,
content, materials, products or services included on or otherwise made available
to you through this site, unless otherwise specified in writing. You expressly
agree that your use of this site is at your sole risk.
To
the full extent permissible by applicable law, SJC disclaims all warranties,
express or implied, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose. SJC does not warrant that
this site; information, content, materials, products or services included on or
otherwise made available to you through this site; their servers; or email sent
from SJC are free of viruses or other harmful components. SJC will not be
liable for any damages of any kind arising from the use of this site or from
any information, content, materials, products or services included on or otherwise
made available to you through this site, including, but not limited to direct,
indirect, incidental, punitive, and consequential damages, unless otherwise
specified in writing.
Certain
state laws do not allow limitations on implied warranties or the exclusion or
limitation of certain damages. If these laws apply to you, some or all of the
above disclaimers, exclusions, or limitations may not apply to you, and you
might have additional rights.
Applicable law
By visiting our website, you agree that the laws of the state of Arizona, without regard
to principles of conflict of laws, will govern these conditions of use and any
dispute of any sort that might arise between you and SJC.
Risk of loss
All items purchased from SJC are made pursuant to a shipment contract. This
means that the risk of loss and title for such items pass to you upon our
delivery to the carrier.
Items in bag: 
