Customer Service

PAYMENTS, ORDERING & SHIPPING:

Which payment methods do you accept?

We accept PayPal, Visa, MasterCard, American Express, Discover and Scottsdale Jean Company Gift Cards as payment methods. Your credit card or PayPal account will be charged in full at the time your order is placed.

What countries do you ship to?

Orders may be shipped to addresses within the United States and Canada, with the exception of APO/FPO addresses or PO Boxes. Contact Us if you wish to place an order that will ship to an APO/FPO address. We do ship to many other countries but you must Contact Us first so that we may obtain the necessary information in order to provide international shipping rates and options.

Do you offer free shipping?

Ground shipping is free for all orders over $100 shipping to the continental United States. Orders less than $100, those shipping to Canada, Alaska, Hawaii or other locations outside of the continental U.S. and gift cards orders are not eligible for the free shipping promotion.

Do you collect sales tax? 

Sales tax will only be charged only if your order is being shipped to an Arizona address. Sales tax may show as being charged until your shipping address has been entered during checkout, at which point it will be removed if the address is outside of Arizona. We are not responsible for import charges or tariffs on international orders.

Can I ship to an address other than my billing address?

Absolutely. Orders shipping to addresses other than your billing address, to Canada or gift card purchases typically require credit card and/or address verification prior to the order being shipped, if you have not shopped with us previously. This is a simple process and instructions will be included in the confirmation email you will receive immediately after placing your order. An adult will need to be present to sign at delivery unless arrangements have been made with us prior to shipment of your order. 

How quickly will my order be shipped?

We strive to ship all orders within one business day, excluding holidays. Orders placed after 1pm MST on Friday's will be shipped Monday. An email containing the tracking information will be sent once your order has been processed.

How long should it take for my order to arrive?

Packages shipped utilizing FedEx Ground (our standard shipping method) or UPS Ground (available upon request) typically arrive within 2-5 business days. Canadian orders are shipped via UPS International Ground and typically arrive within 4-7 business days. Canadian orders utilizing express shipping typically arrive within 2-3 business days. The shipping times quoted herein are estimates and actual shipping times may vary. An adult will need to be present to sign at delivery unless arrangements have been made with us prior to shipment of your order.

What if an item is not available to be shipped immediately?

On rare occasions an item listed on our website may not be available to ship immediately. If so, we will contact you via email or telephone to inform you of any delays or cancellations.

Can I make changes to my order after it has been placed?

How much will it cost to ship my order if it's less than $100?

There is a $10 shipping fee for ground shipping on orders under $100. If you're interested in expedited shipping, see the below chart for options and pricing. 

Do you offer expedited shipping so I can receive my order faster?

Yes, we have various shipping options to choose from.  See the chart below for pricing:

Order Total	Ground (3-7 business days)	2nd Business Day	Next Business Day
Up to $500.00	* FREE *	$20.00	$38.00
$500.00 and above	* FREE *	$24.00	$44.00

 
How much will it cost to ship my order to Hawaii or Alaska?

See the chart below for pricing. Items typically arrive in 5-7 business days. Contact us for shipping options and pricing if you are interested in expedited shipping.

ORDER TOTAL	HAWAII & ALASKA
All orders	$28.00

 
What are my shipping options for Canada or other foreign countries?

We offer both ground and express shipping for orders to Canada. Orders shipped via UPS International Ground typically arrive within 4-7 business days. Orders utilizing express shipping typically arrive within 2-3 business days. Shipping times to other countries vary by country. Contact Us for rates and estimated delivery times or for questions regarding international shipping. SJC is not responsible for import charges, duties or tariffs for international orders. 

ORDER TOTAL	CANADA STANDARD	CANADA EXPEDITED (1 - 3 DAYS)
All orders	$28.00	$78.00

 
How do I contact you if I have a question or need further assistance?

Feel free to contact us by clicking on this Contact Us link or by clicking the Contact Us button located at the top of any page of our website. You may reach us by telephone during our regular business hours at (888) 255-9987.

 

RETURNS & EXCHANGES:

How do I return or exchange my items?

Returns and exchanges will be accepted for items provided a Return Authorization number (RA #) is requested via email within ten days of delivery. Items must be in brand new condition and not have been worn, soiled, washed or altered and must have all original tags still attached.

Credit will be issued once the returned items have been inspected and approved for return. Items returned in anything other than brand new condition, as detailed above, will be returned to customer at customer’s expense.  Returned items that are excessively wrinkled due to poor packaging may result in a 10% restocking fee.

Which items are not eligible for return and can I return items that were purchased on sale?

Sale items, underwear, under garments, swim wear and special order items are final sale and cannot be returned.

What if I receive a damaged item?

We inspect all items prior to shipment, but in the event an item that is damaged or defective arrives, you must notify us within two days of receipt to be eligible for a return. Otherwise, damaged items may only be returned at our discretion upon inspection of the damage. 

Can I return shoes?

Shoes can be returned provided they are brand new and include the original box and all packing materials. Shoes that have been scuffed, bent or damaged in any way are not eligible for return. Please take extreme care when trying on shoes once you receive them. We recommend trying shoes on carpet and for a very limited time to avoid wear until you decide to keep them. Be sure to inspect the shoes thoroughly for any scuffs or damage before requesting an RA #. 

What is the process for obtaining a Return Authorization number (RA #) for an exchange or return?

Click here to request a Return Authorization number (RA #). If you ordered more than one item, be sure to indicate which items you are requesting a Return Authorization number for. Specify if you are requesting an exchange for another size or item, or if you prefer a credit. If you are exchanging an item, indicate which method of payment you wish to charge any additional monies due, including pricing differences and shipping & handling charges, if applicable.

What should I do once a Return Authorization number has been emailed to me?

An RA # will be emailed to you within two business days of your request, if qualified. Write this RA #, along with your name and other information, on the Exchange & Return Form that was included with your order. The Exchange & Return Form, which includes a mailing label with our address, must be completed and included in the package with the items being exchanged or returned. The item(s) should be carefully packaged to avoid damage and excessive wrinkling (returned items that are excessively wrinkled due to poor packaging may result in a 10% restocking fee). The RA # must be clearly written in the appropriate line of the mailing label. Returned items must be received by us no later than seven days after the issuance date of the RA #, which is the date the email containing the RA # was sent, otherwise the items may be returned at customer’s expense. We strongly suggest that the item(s) be shipped via FedEx, UPS, USPS (with delivery confirmation) or another method in which the package can be tracked to ensure delivery. Insurance is recommended.

You should use the pre-addressed label that is included with each order. If this label is not accessible, send the exchange / return to:

Scottsdale Jean Company

14747 N. Northsight Blvd. #106

Scottsdale, AZ 85260

ATTN: Returns - (Your RA # here) 

* We strongly suggest that the item(s) be shipped via FedEx, UPS, USPS (with delivery confirmation) or another method in which the package can be tracked to ensure delivery. Insurance is recommended. *

How long will it take for a credit to be issued if I am returning my item(s)?

You will receive a credit for returned items, less the shipping and handling charges. Credit will be issued to the original method of payment used when placing the order and may take up to 10 business days to appear on your account from when we received the item(s).

Are shipping charges refundable?

Shipping charges are not refundable. We reserve the right deduct up to $8.00 to cover a portion of our original shipping charges if the order was shipped utilizing our free shipping promotion.

Some legal stuff you should be aware of:

DISCLAIMER:

All prices, descriptions and photos posted on this website are as accurate as possible, but on occasion an item may be priced, described or displayed incorrectly. We reserve the right to refuse the sale of items at the incorrectly posted price, description or display.